About

MULTIMEDIA/GRAPHIC DESIGNER, SOCIAL MEDIA & PRINT MARKETER, BUSINESS OWNER/MANAGER, EVENT PLANNER, SALES, CUSTOMER RELATIONS, ENTREPRENEUR, LICENSEDRETIREMENT PLANNER & LIVING BENEFITS LIFE INSURANCE EDUCATOR, HOSPITALITYSERVICE, BARISTA, BARTENDING, FOOD SERVICE

OBJECTIVE
Looking for a marketing position with a stable and dynamic employer that encourages teamwork and supports employee advancement.

SKILLS & ABILITIES
Social media & print marketing, multimedia/graphic design, sales (retail/wholesale), hospitality and customer service, barista, bartending, food service, office mgmt/admin, data entry, A/P & A/R, 10-key,collections, billing, licensed retirement & life insurance planner SOFTWARE & SOCIAL MEDIA KNOWLEDGE Instagram, Twitter and Facebook, Zenplanner, Adobe Photoshop, Illustrator, InDesign, Final Cut Pro,After Effects, Dreamweaver, Corel, Flash, SharePoint, InfoPath, Lightspeed, Microsoft Office, AcrobatPro

REFERENCES
PATRICIA BRANTLEY, JSSSO Supervisor| 757.581.6887 | Known since 2009
STEPHANIE HALE, FFR Supervisor | 757.462.3753 | Known since 2006
TRACY SHERES, Turnabout Ranch Admissions | 435.559.3618 | Known since 1982
KATHY ST. ONGE, Reamark Marketing Mgr. | 619.200.5722 | Known since 2002
DELILAH MOORE, The Stir Coffee Bar | 480.686.0081 | Known since 2021
TINA ROYBAL, Roybal Co. | 720.645.8334 | Known since 2021

WORK EXPERIENCE
HVAC SALES COORDINATOR
PARKER AND SONS - Phoenix, AZ
March 2023 to Present
Job Snapshot: Answer incoming calls to coordinate HVAC Sales Consultant appointments. Prequalify customers and conduct rapport building by verifying data and setting up customer expectations. Troubleshoot various other incoming calls and direct questions or concerns to the correct department.

OPERATIONS MANAGER
ROYBAL CO. LLC - Phoenix, AZ
August 2022 to February 2023
Job Snapshot: Managed and updated property maintenance database by receiving, assigning and monitoring incoming service work orders. Generated weekly KPI & billing reports. Created and maintained marketing and social media platforms. Answered 800 number and distributed the communication. Sourcing affiliates for service to dispatch team. Uploaded quotes, before/after photos and invoiced completed jobs. Created client proposal for recurring services.

BARISTA SUPERVISOR
THE STIR COFFEE BAR - Phoenix, AZ
September 2021 to March 2022
Job Snapshot: Greeted customers, took reservations, sold, prepared and served coffee, tea, cocktails and food items. Supervised daytime Baristas, purchased coffee, tea, fresh produce and food products. Responsible of maintenance and repair of equipment. Conducted weekly bank deposits, logged all transactions and balanced daily sales. Promoted specials via printed flyers and digital ads for social media content. Cleaned and prepped bar and food line daily.

FILING CLERK
THE LAW OFFICES OF PHILLIP M COHEN - San Diego, CA
April 2021 to August 2021
Assisted filing manager with daily filing, reorganization and archiving of client files.

RETIREMENT PLANNER & LIVING BENEFITS LIFE INSURANCE SALES EDUCATOR
APPRECIATION FINANCIAL & AMERICAN INSURANCE LIFE - San Diego, CA
January 2018 to November 2019
Job Snapshot: Educated and assisted clients on retirement planning and how to protect their family and assets with living benefits life insurance.

OWNER & SALES MANAGER
INFINITE YOGAFIT & BRICKHOUSE CARDIO CLUB - Chula Vista, CA
April 2014 to January 2018
Job Snapshot: Owned, operated, marketed, sold and maintained a fitness/hot yoga studio with a membership ranging from 100 to 270 and supported a staff of 8 to 14 people.

VISUAL INFORMATION SPECIALIST (GS-09)
THE JOINT STAFF MARKETING DEPT (JSSSO) - Norfolk, VA
March 2009 to December 2013
Job Snapshot: In charge of receiving, designing and delivering of all incoming and outgoing SSO graphic requests (retirement programs, posters, command ceremonies and policies, etc.) Developed and maintained the division's online portal page.

MULTI-MEDIA/GRAPHIC DESIGNER & CUSTOMER SERVICE (NAF-04)
FLEET & FAMILY READINESS MARKETING DEPT (FFR/MWR) NBLC - Norfolk, VA
March 2006 to March 2009
Job Snapshot: Worked with a creative team receiving, designing, print monitoring, quality checking and delivery of graphic requests. Marketing liaison for multiple Navy Morale, Welfare, and Recreation centers throughout the Hampton Roads area.

GRAPHIC DESIGN SPECIALIST (CTR)
FLEET & FAMILY SUPPORT CTR MKTG DEPT (ZEIDERS INC.) - San Diego, CA
November 2004 to February 2006
Job Snapshot: designed and printed all marketing material for fleet and family support programs, services and events. Updated FFSC website with current events.

MULTI-MEDIA DESIGNER/CUSTOMER SERVICE
REAMARK REAL ESTATE MARKETING - San Diego, CA
September 2002 to August 2004
Job Snapshot: Designed marketing material for realtors to include postcards, calendars, business cards, flyers. Assisted with the design and layout of the product catalog. Acting manager in manager's absence.

BARTENDER & FOOD SERVER
CHASERS COCKTAILS, CALIFORNIA CLUB, SHENANIGANS PUB, CASE DE PICO & OLD TOWN MEXICAN CAFÉ - San Diego, CA
1996 to 2003
Job Snapshot: Received mixologist license in 1996 and bartended for 4 years and then transitioned into food service for 3 more years. Experience with cash & carry and POS systems. Ability to handle large parties in fast-paced environments.

EDUCATION
Bachelor's in Media Arts
PLATT COLLEGE SCHOOL OF DESIGN - San Diego, CA
2003
Associate in Selected Studies
SAN DIEGO MESA COLLEGE - San Diego, CA
1998

MARKETING AND SALES - Planned and oversaw all special events, fundraisers, fitness challenges and contests. From conception to execution conceived all IYF advertising/marketing campaigns and programs via website, email, blogging, Facebook, Instagram, Twitter, local vendor/customer networking, local and coupon magazines, etc. Originated and maintained Google listings and AdWords campaigns. Created and updated and all internet power listings. Comfortable speaking in front of a large public audience.

MULTIMEDIA/GRAPHIC DESIGN - Transformed written/verbal information into conceptional form using raster/vector graphics. Engraved brass/plastic, mat cutting, large foam board mounting for displays and presentations. Scanned, resized, restored, recreated and retouched photos/illustrations. Contributed design to a widely distributed printed publications. Quality control liaison between the marketing depart and program facilitators. Proofed/prepped final files for service bureau. Coordinated with in-house printers to ensure digital files were approved for offset/digital printing. Conducted intermediate-level peer training in Photoshop. Batch digital file organization for data storage. Operated and maintained professional graphics equipment for high-volume printing/distribution.

OFFICE MANAGEMENT AND ADMINISTRATION - Managed and scheduled a staff of up to 15. Managed a membership of nearly 270. Coordinated member requests, contests, special workshops/events and fundraisers. Developed and implemented efficiency systems. Produced/transcribed company pos instructional manual. Managed and ordered supplies and equipment. Attended design advisory board meetings. Assisted with government mandated placement reports. Organized vendor, customer, and internal accounting documents. Updated daily efficiency reports. Handled company correspondence (memos, payroll, and collections). Composed various tracking reports (inventory, schedule/rosters, notifications, price lists, etc).

CUSTOMER SERVICE - Answered all correspondence (via email, phone, text, in-person) Sell, upgrade and negotiate new contracted memberships and renewals. Assisted with student orientations and graduation ceremonies. Dispatched service calls, greeted customers in-person/phone and maintained reception area. Experienced in USPS mail and shipping/receiving UPS and FedEx.

ACCOUNTING AND DATA ENTRY - Analyzed monthly reports, payroll, cash flow and collections. Processed sales orders, invoices, and assisted with month-end/year-end financial close-out procedures. Data entry monitored cash flow and balanced checkbook. Performed AP/AR, billing, collections. Coordinated sales internally among purchasing, credit, warehouse, and management departments. Sold wholesale computer peripherals, media, and hardware. Oversaw and maintained over 200 customer accounts. Responsible for-profit margin markups and participated in the drafting of large quotes. Collected tuition payments and sold/delivered textbooks.

HOSPITALITY & FOOD SERVICE
Prepared alcohol /non-alcohol/Barista beverages for bar, coffee shop and restaurant patrons. Interact with customers, took orders and served patrons. Assessed customers’ needs and preferences and make recommendations. Mixed ingredients to prepare cocktails. Planned and presented bar menu. Checked customers’ ID and confirmed it meets legal drinking age. Restocked and replenished bar inventory and supplies. Stayed guest focused and nurtured an excellent guest experience. Complied with all food and beverage regulations. Ran tables as small as 2-top and large as 30-top. Communicated with kitchen and bar staff to expedite orders in a timely and accurate fashion. Operated POS server systems.